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"Well, it's not really an emergency but ..."

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About Linda

Hello and welcome to my column. I am an Emergency Medical Dispatcher with American Ambulance Services, Inc. in Norwich, Connecticut.  American (or AASI as I might refer to it) is a commercial ambulance service serving the needs of Norwich and the surrounding areas for both ambulance and wheelchair van service. In additon to routine transfers for dialysis, doctor's visits, hospital discharges, and the like we also handle all of the 911 and other emergency transports in the Norwich area and provide paramedic intercepts for many towns nearby. AASI is also the contracted ambulance service for the world's largest casion - Foxwoods Resort and Casino in nearby Mashantucket, Connecticut. Needless to say, we keep busy!

I have been a nationally certified Advanced Emergency Medical Dispatcher with the National Academies of Emergency Dispatch for almost four years and also hold State of Connecticut Telecommunicator Certification. I have been with AASI since June of 2003, prior to that I was a 911 Emergency Dispatcher for the City of Norwich Police Department. I began my dispatching career as a Telecommunicator with the City of Stockton Police Department in Stockton, California way back in 1984 and though I took a break to do a few other things in between, dispatching seems to be my forte and probably what I will do for the rest of my life.

When I'm not behind the console, I am at home with my teenage daughter and spend a lot of time writing for my other blog entitled Are We There Yet?? The Journeys of a Single, Working Mom.  Feel free to drop by anytime and say 'hi'!

Dispatch

For many, many years my grandmother "enjoyed ill health" and there are still comments that family members will make in reference to that. Sayings such as "I don't feel a bit good", "I've got the worst pain", and "I spent half the night on the edge of the bed" are definitely Granny-isms. It didn't matter how sick you might be, she could always one-up you and her health was always a favorite topic during any visit. No wonder my father would sit on the couch and pick at his ear with a knitting needle while she sat in her favorite recliner and expounded upon her recent illness! Chances are good he wanted to push it straight through his ear and into his brain thus ending the droning diatribe that seemed to go on and on.

I got to thinking about all of the above yesterday after taking a 911 call from one of our 'frequent flyers'. Franco (not his real name) is a likable enough person who loves to talk. It takes awhile to get the proper information out of him to generate a call and no matter what he's called for (swollen leg, heart palpitations, difficulty breathing) he always ends the call with a cheery "I'll wait for the ambulance downstairs!". According to whichever crew responds to Franco's latest 911 emergency, he's always jovial and talks the entire way to the hospital about just about everything except what's wrong with him that requires a trip to the emergency room. Accordingly, the staff at the hospital utter a sigh or two upon his arrival because they know that they'll never get him to stop talking.

Franco and my grandmother had a lot in common - not necessarily with health issues but with loneliness issues. I've noticed in my job many times that a 911 call is not necessarily a cry for serious medical help but a cry of loneliness from people who want to go to the hospital not entirely for treatment but for human contact. After all, an illness will generate sympathy and concern from most people and what better way to get attention then to say "help me".

I think my grandmother's ploy was to get us to visit her more often because if we thought she was ill or didn't have long to live then we were going to spend as much time with her as we could before the big crossing over. And in Franco's case, though he may have definite medical issues, maybe a lot of it is that he's had enough of sitting in his apartment by himself and this is the only way that he can go out and see people. And I think that the long, cold New England winters only add to that.

We're all only human and we all want contact with other humans. Granny certainly wasn't alone in not feeling a bit good. But how much of that was truly physical except in the way that you physically miss having other people around?  Maybe someday I'll have the right card to EMD a loneliness problem but until then, I'll offer whatever medical help I can.

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That's kinda sad isn't it?

That's kinda sad isn't it?

"Franco"

Hi Linda,

          This wouldn't happen to be the italian gentleman that lives up near City Hall, is it?  LOL  Due to HIPPA, I won't mention him, but I can still hear him on the phone till this day, even though I've been gone for months.....  ; )

                    

Yeah, Boukie, this would be

Yeah, Boukie, this would be him but I tried to be "vague" so as not to violate any sort of HIPPA rules!  Of course, when you worked dispatch there as long as you did, I'm sure you'd recognize a lot of the "frequent fliers"!  I'm sure you'll get your share of them up at QV, too!  

Linda

"It takes courage to be happy." ~ Carlos Santana

Hmmm...

I met my first frequent flyer lastnight at Norwich PD, they seemed shocked I didnt know him/her. Untill I said I was new.

We were greeted outside the CLOSED cell block with screams, so yea needless to say I wont forget this call *laughing* While I dont sympathize with crimminals... man I feel bad for his/her cell mates.